Delivery and Returns
Our shipping charges are calculated automatically at the checkout and depend on the value of goods in your order, as well as which country the order is going to. These are as follows for UK deliveries (including VAT):
Goods up to £10.00 - Shipping £1.20
Goods from £10.01 to £20.00 - Shipping £4.98
Goods from £20.01 to £40.00 - Shipping £7.50
Goods from £40.01 to £80.00 - Shipping £10.50
Goods from £80.01 and upwards - Shipping £15.00
We pride ourselves on the care that goes into the manufacture of each one of our products. Many of our products are "made to order", specifically for the individual customer. Often, orders leave us on the same day or the next day, and whilst most orders are complete within a few days, if we are busy it sometimes takes a little longer before we finish manufacture and can despatch your order.
This pride extends to the delivery of your orders. Once manufactured and ready to despatch, we aim to get orders to our customers as quickly and safely as possible. We therefore choose our carriers very carefully, having particular regard for the care they take with our products, their efficiency, speed of delivery, and environmental credentials. We use carriers with a next day delivery service for most parts of the UK, whilst it generally takes a little longer to reach remoter parts of the UK or other countries.
If you need your order to arrive by a particular date, please let us know as soon as possible, so that we can expedite it through our manufacturing process if necessary, and ensure you receive it in good time. You can do this by putting a note on the order when placing it, or emailing us at firstname.lastname@example.org.
We are pleased to ship to most countries worldwide, but shipping generally costs more than to the UK. These charges are similarly calculated and applied automatically at checkout depending on the country. In exceptional cases, we may have to make a charge in addition to that calculated automatically, but if we do so, we will inform you and give you the opportunity to choose whether to make the additional payment and proceed with your order. If you prefer to check before placing your order, please contact us by email (email@example.com) or phone (+44 (0) 1675 442299) to let us know what you are interested in purchasing and we will be pleased to provide you with a custom quote including shipping.
In the unlikely event that a product you order is not available, we will inform you as soon as possible, cancel the order and give you the opportunity to order a substitute product of your choice. We do not make any substitutes automatically.
At the Nestbox Company we are proud of our products and we try our hardest to make sure all our customers are pleased with their purchases. If you’ve purchased something from us and there is a problem for whatever reason please get in touch and we will do our best to resolve the problem as quickly as possible.
If you’ve received a product that’s been damaged in transit or is defective for some other reason please contact us within 7 days of receiving the item. You’ll be given a returns authorisation number. Once the item has been returned to us we will send you a replacement and refund your postage costs.
If you no longer want to keep a product you’ve purchased and would like a refund, please contact us within 7 days of receipt. We’ll give you a returns authorisation number and you’ll then need to return the item to us in the original condition and packaging. We advise using insured recorded delivery as we cannot accept responsibility for a product lost in transit.
All goods purchased on this site are covered by our 6 month warranty. If any of our products fails within 6 months of purchase due to faulty materials or workmanship, we will replace or repair it (at our choice) free of charge.