T: +44 (0) 1675 442299 mail@nestbox.co.uk

Terms & Conditions and Protection of Your Personal Information

The Nestbox Company Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Nestbox Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Nestbox Company’ or ‘us’ or ‘we’ refers to the owner of the website, The Nestbox Company Limited, whose registered office is Eastcote House, Barston Lane, Eastcote, Solihull, B92 0HS UK. Our company registration number is 5316884 (England & Wales). The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content or operation of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the law of England and Wales.

The Nestbox Company Website Purpose and Limitations


The information contained in this website is for general information purposes only. The information is provided by The Nestbox Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website available and running smoothly. However, The Nestbox Company takes no responsibility for, and will not be liable for, the website being unavailable for any reason.

We take reasonable steps to ensure that the prices shown on this website are correct, but due to our policy of continuous product improvement and also the fact that costs of our raw materials and other inputs change, we reserve the right to change the prices of our products without notice. Similarly due to our policy of continuous product improvement, we reserve the right to change the specifications of our products without notice.

Copyright Notice

This website and its content is copyright of The Nestbox Company Limited © The Nestbox Company Limited 2015 to 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to local storage extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material and they accept these terms and conditions

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The Nestbox Company's Data Protection Policy


The Nestbox Company is committed to ensuring that your privacy is protected. If you provide information by which you can be identified, then you can be assured that we will protect it and only use it in accordance with this policy.

The Nestbox Company may change this policy from time to time by updating this page. It has been updated to ensure that we comply with the European General Data Protection Regulation (GDPR), under which we act as the Data Controller for any of your personal data which we hold.

What we collect

As a result of our contact with you or your use of this web site, we may collect the following information:

  • Your name
  • Your address
  • Your contact information including email address and telephone number
  • Information relating to products you have shown an interest in and orders you have placed
  • Information from credit reference and fraud prevention agencies and other sources used to determine whether to offer credit terms or accept orders

What we do with the information we gather

1. We fulfill orders

To enable us to accept and fulfil your order, we use your name, address and contact details:

  • To provide a quotation or details prior to an order
  • To manufacture and deliver your order
  • To provide details to our suppliers and carriers to enable them to deliver goods to you
  • To contact you before or after delivery about your account, quotation, orders and items included in an order, as well as any possible complaints or claims

We will retain your information for this purpose until we consider it will not be required for any possible queries, claims, recall or warranty issues relating to the order.

2. We run our business efficiently and ethically

We use your name, address, contact details and other information for our legitimate interests in operating our business, including:

  • For good governance and accounting, including passing information to our legal and other professional advisers
  • Efficient management of our business operations, including sharing with subcontractors who manage and provide mailing, IT and email services for us
  • To monitor emails, calls, and other communications to or from our company
  • For market research and analysis
  • To pass to our Data Processors who operate this web site and process our business data on our behalf
  • To contribute to the improvement of our products and services
  • To improve the experience our customers and others have when they use our web site

We will retain your information for this purpose until we consider it will no longer be of value for its intended purpose.

3. We run our business legally

We use the information to comply with our statutory obligations including:

  • To fulfill data subject requests made by you
  • For compliance with legal and regulatory requirements

We will retain your information for this purpose until we have no further legal obligation to hold it.

4. We market and improve our products and services

If  you have specifically agreed to it, we also use your details for the following purposes:

  • To send you marketing communications
  • To facilitate your use of our web site and placing orders

We will retain your information for these purposes until you withdraw your permission to use it or we consider it is no longer of use.  Your permission can be withdrawn at any time using our web site or by contacting us.

What we do not do

We do not undertake any automated decision making using your personal data.

We will not sell, distribute or release your personal information to any third parties for their marketing purposes.

We do not retain or have access to (apart from inputting) credit or debit card details except the last 4 digits of your card number. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Passing your personal information to others

We will only pass any data to other people or organisations as described above. 

Our Data Processor is Shopify International Ltd, a company registered in Ireland.  They hold data, operate this website and process card payment transactions on our behalf, under a contract with us for services.  For the purpose of doing this they pass certain data to Shopify Inc, who store it securely in Canada or the United States.  Shopify passes details relating to credit and debit cards offered in payment to their card payment subcontactor, Stripe Payment Systems Ireland Ltd.

These transfers of data are carried out in accordance with the GDPR.

The rights you have over your personal data

The GDPR gives you a number of rights relating to your personal data, which may apply in certain circumstances.  These include the right to have access to your data or have it corrected, completed or erased.

Please contact us if you wish to exercise any of these rights.

If you have a question or concern over any aspect of how we treat your personal data, please contact us, and we will endeavour to resolve any issues.  If you are not satisfied with our response, you then have the right to complain to the UK Information Commissioner's Office.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

By using this site, you agree to accept cookies from our website.  The site will place these small files on your computer. They are used only for 2 purposes, to make our website more relevant to your needs by monitoring which pages you find useful, and, by statistical analysis, to improve the website for all users.

Links to other websites

This website may contain links to other websites of interest which are not under our control.  Once you have used a link to leave our site, we are not responsible for the protection and privacy of any information which you may provide.

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